Effective date: 3 September 2026
About this policy
One-Stop Residence & Hotel respects your privacy. This policy explains how we handle personal information when you use this website or contact us about a stay.
Information you provide
If you contact us through WhatsApp or email, we may receive the information you choose to provide, such as your name, contact details and enquiry. We use it to respond to you and assist with your enquiry.
Website services
This website may use essential technical features, including caching and security tools, to operate safely and reliably. Our location map is provided through Google Maps. Google may collect information in accordance with its own privacy practices when you view or interact with that map.
Sharing and retention
We do not sell personal information. We retain enquiry information only for as long as reasonably needed to respond to and manage the enquiry, unless a longer period is required by law.
Contact us
For questions about this policy or your personal information, contact One-Stop Residence & Hotel at info@one-stop.com.my, or visit us at Gate 3, Main Lobby, Metro Mall, Jalan Metro Pudu 2, Fraser Business Park, 55100 Kuala Lumpur, Malaysia.